New: the AI assistant greets every chat

Talk to every visitor on your website, instantly

Talkiva adds live chat to your site with a single line of code. The AI assistant answers while you are away, and your team takes over right where it left off.

Start free See pricing

No credit card · 2-minute setup · English and Turkish

< 1 s: message delivery
24/7: AI assistant
3 channels: web, WhatsApp, Instagram

Support team

Online

Hi, when will my order ship?

AI assistant

Hi! Orders placed before 4pm ship the same day. Could you share your order number?

TK-10245

Your order shipped today, I've emailed you the tracking number 🎉

Write a message…

The platform behind Talkiva

Real-time WebSocket core

Secure multi-tenant architecture

Privacy-first data tools

Can run on your own server

Everything you need for live support

From chat to reporting, from AI to security — all in one panel.

Real-time live chat

See visitors typing, share files, track read receipts. Messages are delivered over WebSockets and resume after a dropped connection.

AI assistant

Trained on your knowledge base, the assistant answers common questions and hands the chat to an agent when needed. Claude, ChatGPT and DeepSeek supported.

AI tools for agents

Reply suggestions, chat summaries and instant translation so you can answer visitors in any language.

WhatsApp and Instagram

Connect your Meta accounts and answer WhatsApp and Instagram messages from the same inbox, including media and delivery receipts.

Proactive invitations

Invite visitors automatically on specific pages, or start the chat yourself from the live visitor list.

Departments and routing

Sales, technical support, billing… Route chats to departments and assign them automatically with round-robin or least-busy rules.

Live visitor tracking

See who is browsing, which page they are on, where they are and what device they use — and reach out before they leave.

Reports and satisfaction

First response time, resolution time, heatmaps, agent performance and 5-star ratings. Export everything as CSV.

Canned responses

Store your most used answers behind shortcuts; type /shipping and the reply is ready.

Security and spam protection

Block by IP, country, network (ASN), email or device; automatic bans, blocked words and Cloudflare Turnstile support.

Privacy tools

Export, delete and anonymise personal data, with automatic retention. Two-factor authentication and session control.

API, webhooks and mobile

Connect your own systems with the REST API and signed webhooks. The panel installs as a PWA with push notifications.

Live in three steps

Create your account

Add the code to your site

Paste a single script tag — WordPress, Shopify or a custom app, it all works.

Start talking

As soon as visitors write, you see it in the panel, on mobile and in notifications.

One-line install

<script src="https://talkiva.chat/widget.js" data-key="SITE_ANAHTARINIZ" async></script>

Artificial intelligence

Never leave a customer waiting, even when you are away

The assistant answers from your knowledge base and hands the chat over to your team when it is unsure or a personal action is needed. You set the daily and monthly usage limits.

Knowledge base: your products, shipping and refund policies
Handover to a human with a stated reason
Reply suggestions, summaries and instant translation
Usage and cost reporting

Website widget

WhatsApp Business

Instagram Direct

Email notifications

Every channel in one inbox

Website chat, WhatsApp and Instagram messages on the same screen. Whichever channel a visitor uses, their history and contact details come along.

Your data stays safe

Passwords and API keys are stored encrypted, sessions are managed per device and every access is logged. Your workspace data is fully isolated from other customers.

Two-factor authentication

You can make it mandatory for your team.

Access rules

Block by IP, country and network; automatic bans.

Privacy tools

Export, delete, anonymise and set retention periods.

Isolated workspaces

Every customer's chats, teams and settings are separate.

Simple, transparent pricing

Start free and upgrade as you grow. Cancel any time.

Free

Essential live chat for small sites. No credit card required.

Free

Start free

2 agents
1 website
100 chats per month
File sharing
Proactive invitations
30-day chat history

Starter

Departments, reports and AI tools for growing teams.

US$19/mo

Start with this plan

14-day free trial

5 agents
3 websites
1,000 chats per month
Departments and auto-assignment
Advanced reports
AI reply suggestions (500/month)
1-year chat history

Frequently asked questions

How long does setup take?

After signing up, paste the one-line code from your panel into your site. It takes about 2 minutes and works with WordPress, Shopify, Wix and custom apps.

What is included in the free plan?

Live chat, proactive invitations, file sharing and basic reports are included. Current limits are listed on the pricing page.

How does the AI assistant work?

It answers from the content in your knowledge base. When it is unsure or a personal action is needed, it hands the chat to your team and notes why.

Where is my data stored?

Talkiva runs on our own servers; passwords and keys are encrypted. Export, deletion and anonymisation tools are built into the panel.

What do I need for WhatsApp and Instagram?

A Meta business account with WhatsApp Business API access. Connect it in the panel and messages land in the same inbox.

Can I cancel any time?

Yes. Cancel with one click from the subscription page; your plan stays active until the end of the period and then moves to the free plan.

Start turning visitors into customers today

Try it on the free plan and upgrade when you need more.

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