Terms of Service
Last updated: 17 September 2026
These terms govern the use of Talkiva, operated by Sosyomax Ltd.. By using the service you accept these terms.
Scope of the service
Talkiva is live support software that lets you talk to your website visitors through a chat window. Features and limits depend on your plan; the current list is on the pricing page.
Account and responsibility
You are responsible for the security of your account and your team's credentials, and for everything done through your account. Using the service for illegal content, spam or unauthorised data collection is prohibited.
Billing
Paid plans are charged in advance monthly or yearly. Payments are processed by Stripe; we never store your card details. When you cancel, your plan stays active until the end of the period and then moves to the free plan.
Availability
We work to keep the service running without interruption and announce planned maintenance in advance. Force majeure and third-party outages (e.g. Meta, Stripe) are out of scope.
Termination
Workspaces that violate these terms may be suspended. You can close your account at any time and we will delete your data on request.
Changes
If these terms change, you will be notified in the panel. Continuing to use the service after a change means you accept the new terms.
Questions: info@talkiva.chat